Refund policy

šŸ§¾ ELIGIBILITY FOR RETURN & EXCHANGE

To be eligible for a return or exchange, your item must:

  • BeĀ unused, unworn, unstained, andĀ undamaged.

  • Be in theĀ original packagingĀ with all tags and labels intact.

  • Be accompanied byĀ proof of purchase.

  • Be supported by aĀ video recording of the package being unboxed.

  • Have aĀ genuine reasonĀ for return (e.g., incorrect item, manufacturing defect).

Note:

  • Products ordered in theĀ wrong size by the customerĀ are not eligible for return or exchange. Please refer to ourĀ Size GuideĀ before placing your order.

šŸ” RETURN PROCESS

  1. Email us at merchandise@team-bhp.com withinĀ 2 days of deliveryĀ to initiate a return.

  2. Include yourĀ order number,Ā unboxing video, andĀ reason for return.

  3. Once approved, weā€™ll provide aĀ Return Merchandise Authorization (RMA)Ā number.

  4. Pack the item securely with original packaging and ship it back as per instructions shared.

Returns areĀ subject to approvalĀ based on submitted evidence.

šŸ”„ EXCHANGE PROCESS

If you receive a product that doesnā€™t meet expectations and youā€™d prefer an exchange:

  1. Contact us at merchandise@team-bhp.com to request anĀ Exchange Merchandise Authorization (EMA).

  2. Follow the same steps as for returns (provide unboxing video and order info).

  3. Once approved and the returned product is received, yourĀ replacement itemĀ will be dispatched and delivered within Seven (7) working days.

šŸ’ø REFUND POLICY

Once your return is approved and received:

  • Prepaid Orders: Refunded and credited to your original payment method withinĀ 5 business days. In some cases we may ask for bank details for a manual refund and we will let the customer know over the mail if it is required.

  • COD Orders: Refunded via bank transfer withinĀ 7 business days.

  • AĀ restocking fee of ā‚¹25Ā applies to all returns.

  • Refund timelines may vary during national holidays or if evidence is incomplete.

šŸ“¦ RETURN SHIPPING & FEES

  • Domestic Returns (India):

    • Return shipping is the customerā€™s responsibility unless the product was damaged in transit.

  • International Returns:

    • Customers must cover return shipping fees.

    • A maximum ofĀ 3 items per international return requestĀ is allowed. Multiple orders must be processed separately.

ā— IMPORTANT NOTES

  • All returns and exchanges are reviewed manually ā€” approval is not automatic.

  • Any missing, damaged, or tampered packaging will result in the return being declined.

  • No returns/exchanges will be processedĀ without an unboxing video.

  • If your return is rejected, it will be shipped back to you at your cost.